Service & Quality
- these two factors are often taken for granted in everyday business relationships but they play a huge part in the long lasting relationships and loyalty, which we have built over the years with all of our customers. Our customers truly recognise the value of consistency as we continue to commit more resource to ensure our products are delivered complete and on time.
We are reliable and here to help with a team of dedicated customer co-ordinators who will listen to your requirements whatever they may be, and then find you an answer quickly and efficiently. Our team recognise the importance of a swift solution to any given scenario, giving you confidence when your out on site. Come and put us to the test where you will soon recognise the value added service and support which all of our customers enjoy.
We have recognised the importance of flexible approach lead-times, which is why most of our customers enjoy at least two deliveries per week. Delivering products when you need them is essential and to support this we manufacture most of our products in house this in turn allows us to offer the very best lead-times you will find anywhere in our industry.
All of our products are delivered on our own transport with drivers who not only deliver but also form a vital part of the team to ensure a positive experience as ambassadors for the company. We do not charge for deliveries within the geographical areas we deliver to and site deliveries are an option providing there is access for our wagons.
As a well respected local business in Scarborough, we recognise the importance that everyone must do their bit to help minimize the impact to our environment. No matter how small this may be, we have a commitment to reduce our impact on the environment as a result of our manufacturing process. From recycling drinks cans in our canteen and paper in the office to recycling over 90% of the products used in running our business day to day. All of our PVCu, steel and aluminium, cardboard and packaging waste products are recycled for use in manufacturing processes thereby reducing our impact on the environment by using landfill.
(possible link to recycling site)
SWC hold ISO-9001, which is an internationally recognised quality management standard. It applies to the process that creates and controls the products and services an organisation supplies. ISO-9001 prescribes systematic control of activities to ensure that the needs and expectations of the customers are being met. It demonstrates our ongoing commitment to efficiencies quality and customers, with an extensive and effective quality management system that satisfies the rigours of an independent external audit.
Supporting our local community
We take our responsibilities as a large local business. We organise both support and assist in fund raising for our local nominated charities.
G-05 Training and Development Award Winners.